Rosuuri Artshop is a small business managed by 3 people. Please be patient with us as we do all the store management, customer support, packing and shipment. Thank you so much for your support!
Shipping and Logistics Coordinator
📦 VAT & CUSTOMS FEES
We do not collect any VAT fees. The customer is responsible for the VAT & customs charges in their respective country as there is no way for me to calculate it. All incoming packages to the EU/UK are subject to VAT and customs fees.
🍥 JAPANESE CUSTOMERS
📅 SHIPPING SCHEDULE
If your order contains a preorder item, your entire order will start shipping on the preorder item's latest shipping date found on the product name.
Ex. Book + Plushie (ships Sept) + Deskmat (ships July) = shipping date for all items is Sept
If you don't want to wait until then, please order the preorder item separately.
IT TAKES 5-7 BUSINESS DAYS TO PROCESS YOUR ORDER
Estimate date your order arrives = 5-7 days + Delivery Time
FREQUENTLY ASKED QUESTIONS
✦ Where is the shop based?
✦ Can Rosuuri sign the prints or book?
Unfortunately, no because Rosuuri isn't handling the packing and shipping of the merch.
Rosuuri can sign the merch for free in conventions!
✦ Is there a tracking number?
All orders will come with a tracking number.
For US orders you can track them on: USPS or UPS
For international orders you can track them on: 17track, FEDEX or UPS
✦ Why is the international shipping expensive?
We don't have any control over the international shipping rates. Both standard and express shipping options increased since 2021.
We're looking for ways and other options to reduce shipping cost.
✦ How are the items packed?
Keychains and standees: kraft mailer
Posters and wall scrolls: tube
✦ What is the shop's returns and exchange policy?
If your order arrived incomplete or damaged then please contact customer support to receive replacements.
If your order is lost, granted you provided the correct address, we will reship your order or provide a refund.
If you didn't provide the correct address which resulted to the order being lost, you will not receive a refund.
Other than that there are no returns or exchanges.
✦Is my order lost?
An item is considered lost if it hasn't arrived in 1 month (for US and international express orders) and 3 months (for standard international orders) starting from the day your order was marked shipped. If you think your order is lost please contact customer support.
✦My order status is returned to sender?
If your package is being returned to the sender, we will ship it again once we receive it and ensure that shipping information is correct. The customer must cover the additional shipping fee.
✦ I submitted the wrong/incomplete address?
If there are changes in your address please contact customer support right away. Once your order is shipped, we can't update the shipping address and we can't refund the shipping fee.
✦ Why is my order not shipped yet?
Please allow 5-7 days to process your order once items begin shipping per the "Shipping Schedule" above. If it's not shipped after 7 days please contact customer support. We will respond within 3 business days.