We are unable to accept new orders while we are transferring warehouses.

Store opening around late July to early August.

Shipping

  • Orders with Preorder items will follow the preorder item's shipping date found in the product's description.
    If you don't want to wait until the preorder item's shipping date, please order non-preorder items separately.

  • Some US orders might ship from China if the US warehouse run out of stock. It will take an extra week for it to arrive.
     

  • The customer is responsible for the customs charges in their respective country as there is no way for me to calculate it. 

  • There will be shipping delays for international orders (orders outside of the USA) because of the COVID-19. Thank you for your patience!

angled bg 3.png

Frequently Asked Questions

✦ Where is the shop based?
For US orders, the items will be shipped from Texas. 
For international orders, the items will be shipped from China.

✦ What is this shops returns and exchange policy?
If you received damaged items, incomplete order or missing items, please use the contact form below or email rosuuriart@gmail.com. We will ship the missing item right away.

If your order is lost*, we will reship your order or provide a refund.
*An item is considered lost if it hasn't arrived in 1 month (for US orders) and 4 months (international orders) starting from the day your order was marked shipped. please use the contact form below or email rosuuriart@gmail.com.

​✦ How are the items packed?
Keychains and standees - bubble mailer
Books - box
Posters - tube

✦ Why is my order not shipped yet?
It takes 3-5 days to process your order. If it's still not shipped after 5 days please use the contact form below or email rosuuriart@gmail.com. We respond within 2 days.

Preorder items will follow the preorder item's shipping date found in the product's description. If your order contains a preorder item it will ship on the preorder item's shipping date.

CUSTOMER

SUPPORT

DON'T
MESSAGE/TWEET 
IN INSTAGRAM & TWITTER!

For order inquiry, tracking and other concerns please send an email or use the form below.

arrow&v

Thank you! Please wait 1-2 days for a reply

INFO

UPCOMING CONVENTIONS

SHIPPING OPTIONS

First Class (US) - 7-10days

Priority Mail (US) - 3-5 days

Standard (Worldwide)- 30-60 days
Express (Worldwide)- 10-15 days

★ FREE SHIPPING FOR ORDERS $140 AND ABOVE! ★

  • jp.pxv.android
  • Twitter
  • Instagram
  • Illustration
  • Patreon_logo.svg
worldwide-shipping.png
instapay.png

©2019 ROSUURI ARTSHOP